People in touch
Everyone who rang or texted — each person counted once.
282
about the same
210 new · 72 returning
Good afternoon
Sunday 4 October · Showing the last 30 days, compared with the 30 days before
Last 30 days: 282 people got in touch, you booked 92 jobs worth $42,705 and 9 people are waiting on you.
Busier than usual: 10 calls so far today — a typical Sunday has about 1 by now.
Needs you now 9
See all 9-
13•• ••• 662 waiting 1 hr 36 mins
-
Mark (Coburg) waiting 1 hr 23 mins
Wants a burst pipe fixed — urgent.
“Burst pipe in the laundry, water everywhere — please call ASAP”
-
Mei (Preston) waiting 22 hrs 22 mins
Unhappy: price higher than expected.
“Just got the invoice, it's quite a bit more than we talked about”
-
04•• ••• 087 waiting 4 hrs 6 mins
Wants the hot water fixed. They asked for tomorrow morning.
“Hi, can you come out today or tomorrow morning? Hot water isn't heating at all”
-
Priya (Thornbury) waiting 1 day
Wants a tap replaced.
“How much would it be to replace a kitchen mixer tap?”
Plus 53 older conversations from more than two weeks ago that never got a reply — review them.
Coming up
Schedule-
Tomorrow8am
General plumbing
-
Tomorrow9am
Hot water service
-
Tomorrow10:30am
Fix leaking tap
-
Tomorrow10:30am
Gas leak repair
11 more booked after that.
Tomorrow usually brings about 9 missed calls (normally 6–12).
Missed callers reached
Missed callers who texted back, rang back and got through, or heard from you.
63%
about the same
99 of 157 · 14 not reached yet
Typical reply time
How long a customer's text usually waits for your reply.
17 min
about the same
42% within 15 min
Jobs booked
Jobs you booked in this period (cancelled ones aren't counted).
92
about the same
$42,705 booked · 7 cancelled
What changed
AnalyticsNo big changes from the 30 days before — the numbers are within their usual ups and downs.
- 4 callers in this range looked urgent — kept ringing or texted an emergency — and never heard back. They're flagged in red in the Missed callers table.
- 42% of missed calls came outside your business hours — callers the auto-text catches when nobody could have answered anyway.
Biggest opportunities
from the last 30 days-
Get back to 44 missed callers who never heard from you
They rang, didn't text back, and nobody called them back.
≈ $4,400if you reach them and they book like past callers you chased up
Give them a quick call or text — most people don't mind a late follow-up.
-
Reply to 9 customers waiting on you
1 of them sounds ready to book; 1 sounds unhappy — reply to them first.
≈ $1,750if they book like the people you usually reply to
Start with the hot ones in “Needs you now”.
-
They usually book every few weeks and have gone quiet.
≈ $1,350if they each book one typical job
A friendly “due for a check-up?” text usually does it.
-
Answer “price or call-out fee” in your auto-text
13 people asked in this period.
Try adding: “Call-out is $___, and it comes off the job if you go ahead.”
Dollar figures use your average job over the last 3 months ($587, from 232 jobs) unless they say otherwise. Change it