People in touch
Everyone who rang or texted — each person counted once.
6
about the same
3 new · 3 returning
Good afternoon
Sunday 4 October · Showing today so far, compared with this time last Sunday
Today so far: 6 people got in touch, you booked 2 jobs worth $655 and 9 people are waiting on you.
Busier than usual: 10 calls so far today — a typical Sunday has about 1 by now.
Needs you now 9
See all 9-
13•• ••• 662 waiting 1 hr 36 mins
-
Mark (Coburg) waiting 1 hr 23 mins
Wants a burst pipe fixed — urgent.
“Burst pipe in the laundry, water everywhere — please call ASAP”
-
Mei (Preston) waiting 22 hrs 22 mins
Unhappy: price higher than expected.
“Just got the invoice, it's quite a bit more than we talked about”
-
04•• ••• 087 waiting 4 hrs 6 mins
Wants the hot water fixed. They asked for tomorrow morning.
“Hi, can you come out today or tomorrow morning? Hot water isn't heating at all”
-
Priya (Thornbury) waiting 1 day
Wants a tap replaced.
“How much would it be to replace a kitchen mixer tap?”
Plus 53 older conversations from more than two weeks ago that never got a reply — review them.
Coming up
Schedule-
Tomorrow8am
General plumbing
-
Tomorrow9am
Hot water service
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Tomorrow10:30am
Fix leaking tap
-
Tomorrow10:30am
Gas leak repair
11 more booked after that.
Tomorrow usually brings about 9 missed calls (normally 6–12).
Missed callers reached
Missed callers who texted back, rang back and got through, or heard from you.
80%
about the same
4 of 5 · 1 not reached yet
Typical reply time
How long a customer's text usually waits for your reply.
—
Too few replies yet to say (0 so far)
Jobs booked
Jobs you booked in this period (cancelled ones aren't counted).
2
about the same
$655 booked
What changed
Analytics-
Missed calls up from 3 to 8
8 vs 3 before
Why: Most of the rise was on Sunday afternoons (6 vs 0).
If you can't pick up on Sunday afternoons, a quick reply to those texts as soon as you're free wins most of them back.
Biggest opportunities
from the last 30 days-
Get back to 44 missed callers who never heard from you
They rang, didn't text back, and nobody called them back.
≈ $4,400if you reach them and they book like past callers you chased up
Give them a quick call or text — most people don't mind a late follow-up.
-
Reply to 9 customers waiting on you
1 of them sounds ready to book; 1 sounds unhappy — reply to them first.
≈ $1,750if they book like the people you usually reply to
Start with the hot ones in “Needs you now”.
-
They usually book every few weeks and have gone quiet.
≈ $1,350if they each book one typical job
A friendly “due for a check-up?” text usually does it.
-
Answer “price or call-out fee” in your auto-text
13 people asked in this period.
Try adding: “Call-out is $___, and it comes off the job if you go ahead.”
Dollar figures use your average job over the last 3 months ($587, from 232 jobs) unless they say otherwise. Change it